The word ‘sorry’, with no intent and no action, is meaningless.
If you’re walking along without paying attention and you bump into someone, knocking them to the ground, it’s not good enough to say ‘sorry’ and walk off leaving them there.
People expect more from us than that. At least ask if they are OK and help them back up again.
Our actions are what define us.
It’s what we do, which sets an example for our colleagues… and our kids.